Shipping policy
Thank you for shopping with Jevya. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
If you have any questions about your order or shipping status, please contact us at support@jevya.com.
Order Processing Time
Orders are typically processed within 2–3 business days after payment is confirmed.
Business days are Monday through Friday and do not include weekends or public holidays. During peak seasons, promotions, or high-volume periods, processing may take slightly longer.
Shipping Rates
Shipping rates are calculated based on your shipping destination and selected shipping method.
| Shipping Zone | Shipping Method | Shipping Cost |
|---|---|---|
| United States | Standard Shipping | $6.95 |
| United States | VIP Expedited Shipping | $10.50 |
| United States | Free Shipping | Free on orders of $65.00 and up |
| International | Standard Shipping | $9.95 |
| International | VIP Expedited Shipping | $15.00 |
| International | Free Shipping | Free on orders of $65.00 and up |
Estimated Delivery Time
Estimated delivery times begin after your order has been processed and shipped.
| Location | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| International | 10–20 business days |
| VIP Expedited Shipping | 5–12 business days where available |
Please note that these delivery estimates do not include order processing time, customs clearance, weather delays, carrier delays, or other circumstances outside our control.
Free Shipping
We offer free shipping on orders of $65.00 and up for eligible United States and international orders.
The free shipping threshold is calculated based on the order subtotal before taxes, duties, or other additional fees.
International Shipping
Jevya offers international shipping to selected countries and regions. Available shipping destinations may change depending on carrier availability, local restrictions, and fulfillment conditions.
If we are unable to ship to your address after your order is placed, we will contact you by email and provide the best available solution.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.
These fees are not included in our product prices or shipping rates unless they are clearly collected at checkout. Customers are responsible for any customs fees or import charges required by their local authorities.
Jevya is not responsible for delays caused by customs clearance.
Tracking Information
Once your order has shipped, you will receive an email with tracking information when available.
Please allow 2–5 business days for tracking information to update after the package has been shipped. In some cases, tracking may show “no information available” while the carrier is updating the shipment in its system.
If your tracking has not updated after 5 business days, please contact us at support@jevya.com.
Multiple Packages
For logistical reasons, items from the same order may sometimes be shipped in separate packages. If this happens, you may receive multiple tracking numbers for the same order.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Jevya is not responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address provided at checkout. If you notice an error in your shipping address, please contact us as soon as possible at support@jevya.com.
If your order has not yet been processed, we will do our best to update the address. Once an order has been shipped, we cannot guarantee that the address can be changed.
Lost, Missing, or Delayed Packages
If your package appears to be lost, delayed, or marked as delivered but not received, please contact us at support@jevya.com so we can help review the issue.
In some cases, we may ask you to contact the shipping carrier or local post office directly for more delivery details. We will do our best to assist you and provide a suitable solution when possible.
Order Cancellation
Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled or changed once submitted.
If you need to request a cancellation or change, please contact us as soon as possible at support@jevya.com. If your order has already been processed or shipped, we will not be able to cancel it.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us:
Jevya
1295 Aikins Way
Boulder, Colorado 80305
United States
Email: support@jevya.com