Refund policy

Thank you for shopping with Jevya. We want you to feel confident when shopping with us. This Return and Refund Policy explains how returns, exchanges, refunds, cancellations, and damaged or incorrect items are handled.

If you have any questions or need help with your order, please contact us at support@jevya.com.

Return Window

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, your item must be unused, unworn, unwashed, free from stains, odors, or damage, and returned in its original packaging with all tags, accessories, and included items where applicable.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • The return request is made within 30 days of delivery.
  • The item is unused, unworn, and unwashed.
  • The item is in its original condition and packaging.
  • The item is free from stains, odors, makeup marks, pet hair, damage, or signs of use.
  • You provide your order number and proof of purchase.

For hygiene reasons, intimate apparel, shapewear, underwear, bodysuits, and personal-care items may only be returned if they are unused, unworn, unwashed, and in their original packaging. Items that show signs of wear or use cannot be accepted.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that have been worn, washed, used, altered, stained, or damaged by the customer.
  • Intimate apparel, underwear, shapewear, bodysuits, or personal-care items that have been opened, worn, or removed from original packaging.
  • Final sale items.
  • Gift cards.
  • Custom, personalized, or special-order products.
  • Items returned without prior approval from Jevya.

How to Start a Return

To start a return, please contact us at support@jevya.com with the following information:

  • Your order number.
  • The email address used to place the order.
  • The item you would like to return.
  • The reason for your return request.
  • Photos of the item, if the item is damaged, defective, or incorrect.

Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted or processed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

We do not provide prepaid return labels for standard returns. We recommend using a trackable shipping service, as Jevya is not responsible for return packages that are lost, delayed, or not received.

Once your return is approved, we will provide return instructions by email.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges, expedited shipping fees, shipping protection, priority processing fees, and any customs duties or import taxes are non-refundable unless required by law or unless the return is due to an error by Jevya.

Exchanges

We may offer exchanges for eligible items depending on product availability.

If you would like a different size, color, or item, please contact us at support@jevya.com. If the replacement item costs more than the original item, you will be responsible for paying the difference. If it costs less, we may refund the difference where applicable.

In many cases, the fastest way to receive the item you want is to return the original item and place a new order after your return is accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us at support@jevya.com within 7 days of delivery. Please include your order number and clear photos of the issue so we can review the problem and make it right.

If the issue is confirmed to be our fault, we may offer a replacement, exchange, store credit, or refund depending on the situation.

Order Cancellations

You may request to cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped.

Because orders may begin processing shortly after payment is confirmed, we cannot guarantee that cancellation requests can be completed. If your order has already been processed, packed, or shipped, it can no longer be canceled. Once the order is delivered, you may request a return if the item meets our return conditions.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Jevya is not responsible for orders that are delayed, returned, lost, or delivered to the wrong address due to an incorrect or incomplete shipping address provided at checkout.

If you notice an address error, please contact us as soon as possible at support@jevya.com. If the order has not yet been processed or shipped, we will do our best to update the address.

Lost or Missing Packages

If your tracking shows that your package was delivered but you have not received it, please check with your local carrier, neighbors, household members, front desk, mailroom, or building office first.

If you still cannot locate your package, please contact us at support@jevya.com so we can help review the situation.

Chargebacks and Disputes

If you are unhappy with your purchase or have an issue with your order, please contact us first at support@jevya.com. Our support team will do its best to help resolve the issue as quickly as possible.

Opening a payment dispute or chargeback before contacting us may delay the resolution process.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To be eligible, the item must be unused, unworn, unwashed, in its original condition, and in its original packaging. Proof of purchase is required.

This does not apply to items that cannot be returned for hygiene reasons once opened, worn, or used, or to any other items excluded under applicable law.

Return Address

Please contact us before sending any return. Once your return request is approved, we will provide return instructions.

Jevya Returns
1295 Aikins Way
Boulder, Colorado 80305
United States

Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Jevya
1295 Aikins Way
Boulder, Colorado 80305
United States
Email: support@jevya.com